VOIP DISRUPTIONS

A fix for chat on desktop apps has been successfully tested and deployed, and we will monitor this update in our live environment for a fixed period.

We are currently investigating reports of presence / chat messages not updating on desktop apps only (mobile apps are unaffected). There is no impacts to calls, all other app features, or dashboards / portal, which remain fully operational. We will provide a further update shortly.

We have noticed that the VOIP platform seems to be struggling today.

Customers may have issues with inbound and outbound calling.

It is currently being looked into by our provider.

Apologies for the inconvenience.