Internet Outage
Major incident
Leased Line Internet Connections
ADSL/FTTC/ SoGEA / FTTP Internet Connections
2025-10-29 10:20 GMT
· 6 hours, 39 minutes
Updates
Update
October 29, 2025 · 12:22 GMT
The majority of the VoIP platform is back up and running, and we are seeing a lot of broadband and ethernet circuits having returned too. But the services should still be considered at risk until we have confirmation that the issue is fully resolved.
Investigating
October 29, 2025 · 10:44 GMT
The issue is affecting the VoIP platform as well as DSL and ethernet circuits. We apologise for this issue, it’s being urgently investigated. We are seeing some services returning but many are still down.
Issue
October 29, 2025 · 10:20 GMT
We are investigating an outage affecting broadband and leased line circuits terminating in the LD8 (Hex) data centre. This started around 10:00. Apologies for the disruption caused. Once we have more details to share we will be in touch.
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