VOIP - Outbound Calling

Major incident Telephony
2025-07-30 10:53 BST · 3 hours, 38 minutes

Updates

Resolved

Services seem to have resolved to normal.

If you still experiance issues, please call us on 01273359133 or email us at [email protected]

July 30, 2025 · 14:31 BST
Investigating

Technicians have identified the issue and are working to restore all services. We are seeing traffic routing correctly on affected accounts, and further work is underway to restore fully. Outbound calls have recovered and we will provide a further status update within 10 minutes.

July 30, 2025 · 11:24 BST
Monitoring

We have seen services restored to normal across the affected part of our network. We will continue to monitor the situation and close the incident after a successful period of monitoring.

July 30, 2025 · 11:22 BST
Investigating

the team have also identified reports with receiving calls. We are looking to identify the issue and will provide a further update within 20 minutes.

July 30, 2025 · 11:11 BST
Issue

We have received several reports that outbound calling is not working.

Our upstream provider is looking into this issue now, and further updates will follow.

We apologise for the inconvenience.

July 30, 2025 · 10:53 BST

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